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Happy September
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Shipping Policy

ORDER ISSUES

Where does my order ship from?

All Leaf buddi orders are shipped from our headquarters location in Shanzhen, China.

When will my order be shipped?

We strive to ship orders out as quickly as possible according to purchasing priorities:

Orders placed on weekdays (from Monday to Friday) will be processed within 24 hours

Orders placed on weekend ( Saturday and Sunday) will be processed on Monday.

Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard everyday to ensure customers receive packages as soon as possible. So we greatly appreciate your patience.

How can I track my order?

Your shipping info would be deferred online for 2~3 working days from despatch

Once we have shipped it out, we'll send you an email notification of your order status. Click the “View your order” button in the email you received and you’ll be redirected to a page where the latest order status and your tracking number should be shown.

Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Shipping delivery confirmation does not update until the package has reached a sorting facility, transit location, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

When will my order arrive?

All orders will shipped directly from Shenzhen, China to New York, USA.

The package will arrive east coast in 5~7 days.

And the package will arrive west coast in 7 ~ 9 days.

Note: Our online store is only open for United States in the moment. Sorry for the inconvenience it caused.

Lost & Undelivered package?

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit time or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Under some special circumstance, we will resend your order if your shipping info has no updates after 60 calendar days from the payment. Please understand these errors are out of our control.

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery.

Order at your own risk!

All duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. We are not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties.

All buyers must be aware of the importation laws for their country, we are not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.

RETURNS AND EXCHANGES

How do I request a warranty?

Thank you for purchasing Leaf buddi products. Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How?
2. Please provide the security code of the product.

3. Send clear photo(s) or video showing the defect(s); these should be taken under good lighting.


NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above. Contact Email: info@leafbuddiofficial.com

How do I request a refund or a return?

1. Any used accessories may not be refunded or returned.

2. Normally, we ship your orders within 12 hours from receiving the payment of the orders, so at any time before your order is shipped and you want a cancellation of your order, we will refund all the money, excluding the transaction fees caused.

3. In case your order is shipped before you want a cancellation, please wait until the package is returned completely and safely to Leaf buddi, then we will refund you your money deducting all the transaction fees, shipping costs or any other fees caused during the process.

4. If there is any fault caused by Leaf buddi, we will give a full refund.

How are replacement parts shipped?

1. All replacement shipments and warranty shipments are shipped from China

2. All replacement shipments and warranty shipments are shipped using E-post as a default

Have more questions or concerns? Please contract us: info@leafbuddiofficial.com

All MSG will be responded timely

We are professional & reliable

We are friendly & patient

NOTE:

Leaf buddi IS NOT responsible for LOST or STOLEN packages.


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