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FAQ
We are here to help

Find the answer below. Or you can write to us by sending email to info@leafbuddiofficial.com.

ORDER ISSUES

Where is Leaf buddi based?

Leaf buddi Official is based Torrance, California USA.

Where is my product shipped from?

All Leaf buddi orders are shipped from our headquarters located in Torrance, CA USA

Do you ship the product to my country?

At the present time, our online store only serves the United States market. So, we only ship the products to the US.

But we'l try our best to open more stocks on other countries soon.

How long will it take to receive my order?

All orders will be shipped directly from Torrance, CA

USPS Priority Mail is usually delivered within 2-4 days of being shipped.

FedEx Express is usually delivered within 1-2 days of being shipped.

UPS is usually delivered within 1-2 days of being shipped.

Please note that USPS shipping times are not guaranteed.

How do I get the tracking number of my order?

Ater receiving payment, it will take us 1-3 business days to process your purchase.

Once we have shipped it out, we'll send you an email notification of your order status.

You can also click the "View your order" button in the email you received and you'll be redirected to a page where the latest order status and your tracking number should be displayed. The information will also at all times be displayed in your account page.

How should I track my order and when should it arrive?

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. The actual timetable depends on the option that you have selected during checkout.

Click the “View your order” button in the email you received and you’ll be redirected to a page where the latest order status and your tracking number should be shown.

Please do not be alarmed if the delivery confirmation for your package has not updated immediately. Shipping delivery confirmation does not update until the package has reached a sorting facility, transit location, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

PRODUCT & STOCK

How to turn on/off the mod?

Generally, find the fire button, and press the fire button 5 times to turn on the mod. And 5 times to turn it off.

How to switch the volt level?

First of all, please make sure if your mod features different voltage levels for switching. Which you can find from our product packaging, or the product page on our site. After you're sure that your mod has different voltage levels, you can press the fire button 3 times to switch the volt you prefer. When the voltage changes, the color of the LED light will change & blink accordingly.

How to preheat?

Click the fire button twice for preheat, and please don't vape when preheating.

How to charge the mod/kit? How long should I charge it? How can I tell if my mod/kit is fully charged?

Basically, we have a USB cable/charger that comes in the package. You can connect it to any USB changer port (Like phone charger or laptop USB port) for charging.

How long the charge time is, depends on the battery capacity of the mod. Commonly, the output of the USB cable we offered is around 400mA. For example, a 650mAh mod would need: 650mAh/400mA = 1.625 hours to be fully charged.

If there's any LED indicator light for charging, like the UI mod, the LED should turn GREEN when the mod is fully charged. (The light is RED when it's charging) But, if there isn't any indicator light, then you need to figure out how long you should charge your mod.

NOTICE: Charging the mod over time will harm the battery life. Do not charge your mod over night.

RETURNS AND EXCHANGES

How do I request a warranty?

Thank you for purchasing Leaf buddi products. Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How?
2. Please provide the security code of the product.

3. Send clear photo(s) or video showing the defect(s); these should be taken under good lighting.


NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above. Contact Email: info@leafbuddiofficial.com

What is our warranty policy?

Warranty period of Leaf buddi mods & kits (including vape kit, herb kit, wax kit, 2-in-1 kit, 3-in-1 kit) is 6 months from the time of purchase.

Warranty period of Leaf buddi slim batteries is 3 months from the time of purchase.

Here's more warranty details

What is our refund policy?

At Leaf buddi, our goal is to provide you with the quality vaporizer mods/kits and everything that you deserve. If your product doesn’t live up to these expectations, we want to know. If you’re not satisfied with your purchase, please contact us ASAP.

Here's more refund details

STILL HAVE ANY QUESTIONS?

                             +1 (424) 263-4553

  •                            info@leafbuddiofficial.com

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